STS SmartCare ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.
Information We Collect
We may collect the following data types:
- Account Data: Name (when you create an account), email address, and phone number.
- Device Metadata: Device information such as Android version and device model.
- Usage Data: App usage details, repair requests, tracking information, and service orders.
- Location Information: Precise or approximate location data (only collected with your explicit permission).
How We Use Your Information
We process the gathered data to deliver, optimize, and secure our systems:
- Create and manage your user account.
- Process service orders and track ongoing repair statuses.
- Send real-time notifications, transactional updates, and reminders.
- Provide effective customer support.
- Prevent fraud and overall app security infrastructure.
- Improve our service performance and features.
Permissions
The application may request specific access rights to function optimally. These permissions are strictly confined to their stated contexts:
- Camera: For uploading direct visual photos of devices requiring diagnostic repair.
- Storage: To save or upload relevant diagnostic and receipt files locally.
- Notifications: To deliver timely system push notifications, structural repair updates, and milestones.
- Location: Used strictly if explicitly required for discovering and locating nearby physical service points.
Data Security
We take administrative, structural, and technical protection measures to safeguard your personal data from unauthorized access, alteration, accidental disclosure, or destruction.
Third-Party Services
To deliver advanced functional stability, our mobile environment interacts with third-party components:
- Firebase Authentication
- Firebase Cloud Firestore
- Firebase Cloud Messaging
- Google Play Services
- Google Maps
Please note that these third-party platforms govern data distribution frameworks independently through their respective distinct privacy policies.
Your Rights
You maintain rights regarding your personal information:
- The right to access your stored personal information.
- The right to update or modify your active profile account info.
- The right to request total deletion of your structural account.
- The right to immediately contact us regarding outstanding privacy tracking issues.
Children's Privacy
STS SmartCare is not designed or intended for individuals under the age of 13. We do not knowingly or intentionally collect personal information from children.
Changes to This Policy
We may update this operational Privacy Policy dynamically from time to time. Structural edits or modifications will instantly be made available directly within the interface app environment.
Contact Us
If you have any questions or feedback regarding this policy, please reach out to us at: